Terms & Conditions

1. GENERAL INFORMATION:

We take great pride in our ability to provide our customers not just with quality products, but also a smooth and enjoyable experience.

For this reason, we have clearly outlined our terms and conditions on this page. If you have any questions or concerns, please do not hesitate to reach out to our award-winning customer support team - Info.soilbound@gmail.com.

By placing an order on Shopsoilbound.com, you are agreeing to the terms and conditions laid out on this page.

soilbound reserves the right to change these terms and conditions without any prior notice.

2. PLACING ORDERS:

First and foremost, we use data encryption on our website to ensure that your personal information and safe and under no circumstances will we ever share it with any third party.

Once you have placed an order, you will receive a confirmation to the email you have provided in the process of placing an order. Every order MUST have an email address attached to it. If it does not, soilbound is not liable in the event that we try to reach you, (ie. refund, return, exchange, etc) but are unable to do so due to lack of an email address or a bad email address for that matter.

When the confirmation email from your order hits your inbox, the binding agreement between you the customer and soilbound comes into effect.

If your order has not been delivered to you through no fault of your own, we will ensure that it is, or we will send a replacement to you (at no additional cost).

3. CANCELLATIONS:

We give every customer the right to cancel their order(s) within 12 hours of placement. If you contact us after 12 hours, the cancellation request will be void.

4. SAFETY:

All products at Shopsoilbound.com are tailored for the Indian market. Every single one is compliant with Indian environmental requirements and safety regulations.

5. AGREEMENT:

As stated earlier, the agreement between the customer and soilbound kicks into effect once the order confirmation email has been sent.

soilbound part of the agreement is to ensure that the customer receives the product that he/she ordered in new condition.

You, the customer only needs to ensure that you've provided us with a complete address within the continental India States so that we're able to deliver your product(s).

6. ADDRESS & DELIVERY:

soilbound is responsible for delivery of product(s) to the address that was provided when the order was placed.

If by mistake the incorrect address was provided at the time the order was placed, the customer should contact Info.soilbound@gmail.com and provide the order # along with the correct address immediately.

7. RETURNS, EXCHANGES & REFUNDS:

Returns will only be accepted in the event that the customer received the incorrect size or product(s), or if the received product(s) was/were damaged in any way. If this is due to no fault of the customer, soilbound will pay for the return shipping cost once the item has been received by one of our agents.

Once the product(s) have been returned, at that point the customer is eligible for a refund or to have the correct product(s) sent out at no additional charge.

This agreement becomes void if the product is in any way damaged during transportation.

Any communication must be done through our customer support email - Info.soilbound@gmail.com

soilbound does not accept exchanges. This means that if you placed an order and received exactly what you ordered, but would like to exchange for a different size/color/design, you would need to place a a separate and new order.

Support phone # +91 93248 53541

Support email - Info.soilbound@gmail.com

8. CHANGES & AMENDMENTS:

soilbound reserves the right to make any changes to its website without giving any prior notice to its existing customers. This includes, but is not limited to prices, products, discounts, and promotions.

9. CONFIDENTIALITY AGREEMENT:

soilbound agrees to keep all your personal information confidential and we will never share or sell it to a third party under any circumstances.

For further details, please refer to our Privacy Policy.

10. LEGAL INFORMATION:

Any information used from Shopsoilbound.com with the intent to commit fraud will be dealt with the highest extent of the law.

All logos, designs, trademarks, text, images, sounds files as well as all other material published at Shopsoilbound.com is the intellectual property of soilbound. This means that by law, none of the material from our website can be used without our consent.

If you are interested in using any of our material, reach out to us at Info.soilbound@gmail.com

As the customer, in the event of a dispute with soilbound, you agree to first try and settle it by sending us a detailed description of the nature and circumstances of the dispute and your suggested resolution. This includes all pertinent documentation to be attached. All queries should be directed to our support email - Info.soilbound@gmail.com

Arbitration shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis. You hereby waive your right to a class action lawsuit.

COMPANY INFORMATION:

Registered offices:

INDIA

Ri & San Performance Textile

Kamal Vihar Block A, Ground Floor, KH. No. 10/7, Gali Number 114,Burari, New Delhi, Central Delhi, Delhi - 110084

GST: 07KZMPK7389K1Z7